Why are movies missing from my Strato system or Cinema One?

If you are not seeing all the movies you expect to, then likely one of two things is happening. Either the player is set to a parental control level that is hiding restricted content, or a component is missing from your system.

Parental Control Level
Cause: Only movies for the current parental control level are shown.

Solution: Change the parental control level.

Solution: When multiple servers or player/servers exist in the system, check that all components are powered on, connected to the network, and are not displaying a front panel error indicator.

In addition, check the Components page of the browser interface and verify that all servers and player/servers are listed. The browser interface must be accessed from a device connected to the same local network as the Kaleidescape System.

• http://my-kaleidescape on Windows,
• http://my-kaleidescape.local on a Mac, or Windows with iTunes (or Bonjour) installed,
• or if those methods fail, http://xxx.www.yyy.zzz on Windows, or Mac, where xxx.www.yyy.zzz is the IP address of the server, or player/server.