If wired network is unavailable, consider a Wi-Fi bridge or powerline/coax adapters when operating this player standalone (not connected to a server).
If your Terra servers do not appear on the Strato M Join System screen, ensure their software version is 10.20.0 or higher, and that they are on the same network subnet as the Strato M.
HDMI Cables for the best and most reliable experience:
Routing the Audio: Connect HDMI directly to the audio equipment and pass the video through to the display, or use eARC from the display to the audio equipment. Standard ARC audio connections will degrade/compress the audio.
Avoid shielded Ethernet cables; they will couple the noisy network ground planes to the A/V equipment.
Keep the network cable length to 10’ (3m) or less. If longer is required, insert a network switch between the player and long cable. This will reduce electrical noise and protect against damaging surges.
Verify the audio and video signal outputs using the Show audio and video capabilities and status buttons found in the player’s Settings pop-up window. Or, from a device that is connected to the same network as your Strato M, enter http://my-kaleidescape.local and click Settings of the appropriate player.
Calibrate your display using the PictureCheck and ISF titles found in the “Special Interest” genre of the Kaleidescape store. See the link for more: https://www.kaleidescape.com/pdfs/kaleidescape-picturecheck.pdf
For more details see:
http://support.kaleidescape.com/article/Strato-M-Installation-Guide
http://support.kaleidescape.com/article/Accessing-the-Browser-Interface
+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 4:00pm PT (M - F)
*Kaleidescape will be closed on the following holidays.