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M700 and DV700 Disc Vault Error Codes

Description

The following explains the meaning of codes displayed on the front panel LCD of Vesta when the vault gets into an unrecoverable error state.  During such state the LCD will show the message "Error N; Press OK to restart", where N is a number documented below.

Notes:
  • Unrecoverable error, in this context, means an error condition such that KEAOS is unable to continue to perform the vault functions of the device during the current boot; player functionality is typically unaffected.
  • Vault functions include insertion and ejection of discs, controlling the internal optical drive and the carousel, disc identification and import, internal disc drive injection and ejection and providing disc presence information.
  • The vault may or may not be able to recover from an "unrecoverable error" state after a reboot.  Regardless, a reboot (preferably by power cycling) is usually the first recommended step when a user experiences an "unrecoverable" vault error for the first time on a given Vesta unit.
List of error codes
Error codeName Possible causes Suggested action 
3 INVALID_DISC_SLOT_INDEXSoftwareContact your Kaleidescape Dealer or Support
23 UNEXPECTED_MEDIA_ON_MOVE_TO_UNLOADSoftwareContact your Kaleidescape Dealer or Support
28 FAILED_TO_SEE_NO_MEDIA_AFTER_EJECTdrive; hardware Power cycle; Contact your Kaleidescape Dealer or Support 
29 UNEXPECTED_SLOT_STATEhardware; SoftwarePower cycle; Contact your Kaleidescape Dealer or Support
32 WAIT_TIMEOUT hardware Power cycle; Contact your Kaleidescape Dealer or Support
39 OPERATION_ABORTED hardwarePower cycle; Contact your Kaleidescape Dealer or Support
42 OPERATION_FAILED hardwarePower cycle; Contact your Kaleidescape Dealer or Support
45 OPEN_FAILED hardwarePower cycle; Contact your Kaleidescape Dealer or Support
69 CAROUSEL_JAM_DETECTEDhardware; misuse Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
74 CAROUSEL_BLOCKAGE_DETECTEDhardware; misuseClear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
75 OVERTILT_CONDITIONdynamic or static acceleration; hardware Place Vault on stable and level surface; Power cycle; Contact your Kaleidescape Dealer or Support
78 SLOT_NOT_EMPTYhardware; misusePower cycle; Contact your Kaleidescape Dealer or Support
81 NO_DISC_DETECTEDhardware; misusePower cycle; Contact your Kaleidescape Dealer or Support
86 OPERATION_NOT_ACTIVEhardware;  Power cycle; Contact your Kaleidescape Dealer or Support; Contact your Kaleidescape Dealer or Support
87 REQUIRES_USER_ACTIONhardware; misuse Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
88 FAILED_TO_CLEAR_BLOCKAGEhardware; misuseClear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
91 MOVE_TO_SLOT_FAILEDhardwarePower cycle; Contact your Kaleidescape Dealer or Support
95 ROLL_TIMEOUThardware; insertion slot obstruction; ODD obstructionClear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
97 DRIVE_NON_EMPTY_DURING_DISC_INJECTION drive; hardware Power cycle; Contact your Kaleidescape Dealer or Support; Contact your Kaleidescape Dealer or Support
99 NEED_USER_ACTION_FRONT_BLOCKEDhardware; misuseClear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
100 NEED_USER_ACTION_DRIVE_BLOCKEDhardware; misusePower cycle; Contact your Kaleidescape Dealer or Support
106 EJECT_FAILED_DISC_STILL_IN_DRIVEhardware (disc still in ODD after failed ejection)Power cycle; Contact your Kaleidescape Dealer or Support
107 EJECT_FAILED_DISC_LOCATION_hardware (disc could not be detected after ejection from ODD)Power cycle; Contact your Kaleidescape Dealer or Support
110 INTERNAL_DRIVE_MISSINGhardware (ODD appears disconnected or missing)Power cycle; Contact your Kaleidescape Dealer or Support
111FRONT_ROLL_TIMEOUThardware; insertion slot obstructionClear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
112DRIVE_ROLL_TIMEOUThardware; ODD obstructionClear obstruction (requires taking off lid); Power cycle; Contact your Kaleidescape Dealer or Support
 
NOTE:  Contact your Kaleidescape Dealer or Support if the error code displayed on the front panel is not listed above.
 
 

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