Support

Kaleidescape provides a range of helpful technical and customer support resources. Search the vast Knowledge Base using the form below or use the navigation links to access our online services. We can also be reached by phone and email for help installing, configuring and learning more about the Kaleidescape System.



Documentation

View or download reference materials, user manuals and developer guides in our documentation library.

Downloads

Download hi-res images of our products, detailed technical product drawings in file formats suitable for use to design and document a Kaleidescape System implementation, Kaleidescape logos, and other materials.

Control Systems

Kaleidescape provides control modules and touch panel templates for popular control devices. Kaleidescape supports both RS-232 and TCP/IP connections for these devices. Kaleidescape also supports IR control.

How-To Videos

Watch these videos to learn how to configure your Kaleidescape products and how to handle them correctly.

Contact Support

+1 650-625-6160
+1 877-352-5343 Toll Free (US Only)
6:00am - 6:00pm PT (M - F)

+44 2030 516267 (London)
(0) 8081 207585 Toll Free (UK Only)
1:00pm - 1:00am GMT (M - F)

support@kaleidescape.com

To suggest a new feature, please email us at:
feature-request@kaleidescape.com

Packaging Instructions

If you need to send any equipment back to us, it is very important to properly package it, preferably using the original packaging in which the equipment was received.

View Instructions